Effective Date: 13/08/2024

1. Overview

At Label Payal Kankaria, we strive to provide high-quality products that meet your expectations. However, if you are not satisfied with your purchase, we offer a return and refund policy to ensure your shopping experience is smooth and hassle-free.

2. Return Eligibility

  • Condition: To be eligible for a return, the item must be unused, unwashed, and in the same condition as you received it. It must also be in the original packaging with all tags attached.
  • Time Frame: You have 7 days from the date of delivery to request a return. After 7 days, we will not be able to accept returns.
  • Non-Returnable Items: Certain items are non-returnable, including custom-made products, items purchased on sale, and gift cards.

3. Return Process

  • Request a Return: To initiate a return, please contact our customer service team at [Your Contact Email/Phone Number] with your order number and reason for return. Our team will guide you through the process and provide you with a return authorization.
  • Shipping: Once your return is approved, you will be responsible for shipping the item back to us. We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
  • Inspection: Upon receiving your returned item, our quality control team will inspect it. If the item meets our return criteria, we will process your refund.

4. Refunds

  • Processing Time: Once your return is approved and inspected, we will notify you via email. Your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
  • Partial Refunds: In some cases, only partial refunds may be granted, such as when items are returned in a damaged condition or missing parts not due to our error.
  • Late or Missing Refunds: If you haven’t received a refund within the stated time frame, please first check your bank account and then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [Your Contact Email/Phone Number].

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [Your Contact Email/Phone Number].

6. Cancellations

  • Order Cancellation: You can cancel your order before it has been shipped by contacting us at [Your Contact Email/Phone Number]. Once the order has been shipped, it cannot be canceled, and you will need to follow our return process.

7. Contact Information

If you have any questions about our return and refund policy, please feel free to contact us at:

  • Email: payalkankaria27@gmail.com
  • Phone: +91 95585 27967
  • Address: Upper Ground Floor, Shop No. Ug-44, West
    Field Shopping Centre, Ghoddod Road, Jivan
    Jyot Estate, Surat, Surat, Gujarat, 395001